Skip to content

Troubleshooting Common Issues

This guide helps you resolve common problems with the Sea Saba Business App and maintain smooth operations.

System Access Issues

Login Problems

Issue: Cannot log in to the application

Solutions: 1. Check Credentials - Verify username and password are correct - Check for caps lock or num lock - Ensure you're using the correct login URL

  1. Browser Issues
  2. Clear browser cache and cookies
  3. Try a different browser (Chrome, Firefox, Safari)
  4. Disable browser extensions temporarily

  5. Check browser compatibility (use updated browsers)

  6. Network Problems

  7. Verify internet connection is stable
  8. Try connecting from a different network
  9. Check firewall settings

  10. Contact IT if on corporate network

  11. Account Issues

  12. Verify account is active and not suspended
  13. Check if password has expired
  14. Contact administrator for account reset
  15. Verify you have permission for the specific module

Performance Issues

Issue: Application is slow or unresponsive

Solutions: 1. Browser Optimization - Close unnecessary browser tabs - Clear browser cache - Disable unnecessary extensions - Update browser to latest version

  1. Device Performance
  2. Close other applications
  3. Restart your device
  4. Check available memory and disk space

  5. Update operating system

  6. Network Connection

  7. Test internet speed
  8. Connect via wired connection if possible
  9. Move closer to Wi-Fi router
  10. Contact internet service provider if slow

Data Entry Problems

Form Validation Errors

Issue: Cannot save or submit forms

Common Validation Errors: 1. Required Fields - Fill in all required fields (marked with *) - Check for hidden required fields - Ensure date formats are correct (MM/DD/YYYY) - Verify phone number formats

  1. Data Format Issues
  2. Email addresses must contain @ symbol
  3. Phone numbers should include country code
  4. Dates must be valid calendar dates

  5. Numbers should not contain text characters

  6. Character Limits

  7. Check maximum character limits for text fields
  8. Abbreviate long descriptions if needed
  9. Use notes section for additional information
  10. Split long text into multiple fields

Data Loss Issues

Issue: Data entered but not saved

Prevention: 1. Auto-Save Features - Look for auto-save indicators - Save frequently when working on long forms - Don't leave browser idle for extended periods - Check for unsaved changes warnings

  1. Session Management
  2. Avoid multiple browser tabs with same form
  3. Log out properly when finished
  4. Don't close browser during data entry

  5. Use "Save as Draft" if available

  6. Browser Stability

  7. Keep browser updated
  8. Avoid browser crashes during data entry
  9. Use stable internet connection
  10. Consider typing in external editor first

Module-Specific Issues

Contract Management

Issue: Problems creating or managing contracts

Common Problems: 1. Pricing Calculation Errors - Verify hotel and package configurations - Check seasonal rate settings - Review commission calculations - Ensure all required fields are filled

  1. PDF Generation Issues
  2. Check all required fields are complete
  3. Verify customer information accuracy
  4. Clear browser cache and retry

  5. Try generating in a different browser

  6. Availability Conflicts

  7. Check room inventory in hotel management
  8. Verify dive package availability
  9. Review booking calendar for conflicts
  10. Contact hotel for availability confirmation

Dive Logging

Issue: Problems recording dive operations

Common Problems: 1. Site Selection Issues - Verify dive site is configured in system - Check GPS coordinates are accurate - Ensure site is approved for current conditions - Review site difficulty level matches diver certification

  1. Equipment Assignment Problems
  2. Check equipment availability status
  3. Verify equipment is not in maintenance
  4. Ensure equipment matches diver requirements

  5. Review equipment assignment history

  6. Weather Data Issues

  7. Verify weather station connection
  8. Check manual data entry accuracy
  9. Use consistent measurement units
  10. Document unusual weather conditions

Maintenance Tracking

Issue: Problems with equipment maintenance records

Common Problems: 1. Service Scheduling Conflicts - Check technician availability - Verify equipment is not already scheduled - Review parts availability - Consider priority of maintenance tasks

  1. Cost Tracking Issues
  2. Verify labor rates are current
  3. Check parts pricing in inventory
  4. Review cost calculation formulas

  5. Document all expenses accurately

  6. Warranty Validation Problems

  7. Check purchase dates and warranty periods
  8. Verify maintenance follows manufacturer requirements
  9. Document all service for warranty claims
  10. Keep original purchase documentation

Integration Issues

Data Synchronization Problems

Issue: Data not syncing between modules

Solutions: 1. Check System Status - Verify all systems are online - Check for scheduled maintenance windows - Review system status dashboard - Contact IT for system-wide issues

  1. Manual Sync Options
  2. Use manual sync if available
  3. Check last sync timestamp
  4. Retry sync after clearing cache

  5. Contact support for persistent sync issues

  6. Data Validation

  7. Check for data format inconsistencies
  8. Verify required fields are complete
  9. Review data for special characters
  10. Validate data against system requirements

Third-Party Integration Issues

Issue: Problems with external systems (email, payment, etc.)

Common Problems: 1. Email Delivery Issues - Check email server status - Verify email addresses are correct - Check spam/junk folders - Review email sending limits

  1. Payment Processing Problems
  2. Verify payment gateway connection
  3. Check payment method validity
  4. Review transaction error messages

  5. Contact payment provider for issues

  6. API Connection Issues

  7. Check API credentials are current
  8. Verify endpoint URLs are correct
  9. Review API rate limits
  10. Check for API service outages

Error Messages and Codes

Common Error Messages

  1. "Access Denied"
  2. Check user permissions
  3. Verify you're logged in correctly
  4. Contact administrator for access

  5. Check if module is available

  6. "Data Validation Failed"

  7. Review all form fields for errors
  8. Check required field completion
  9. Verify data format requirements

  10. Look for specific field error messages

  11. "System Unavailable"

  12. Check system status page
  13. Wait a few minutes and retry
  14. Try accessing from different network
  15. Contact IT support

Error Code Reference

  • 400: Bad Request - Check data format
  • 401: Unauthorized - Check login credentials
  • 403: Forbidden - Check user permissions
  • 404: Not Found - Verify URL is correct
  • 500: Server Error - Contact IT support
  • 503: Service Unavailable - Try again later

Getting Help

Self-Service Options

  1. Knowledge Base
  2. Search for specific error messages
  3. Review related articles
  4. Check for known issues

  5. Look for troubleshooting guides

  6. System Diagnostics

  7. Run system diagnostic tools
  8. Check browser compatibility
  9. Test internet connection speed
  10. Verify system requirements

Contact Support

When to contact support: - Issues persist after trying troubleshooting steps - Error messages not covered in this guide - System-wide problems affecting multiple users - Urgent issues affecting business operations

Information to Provide

When contacting support, include: - Error Message: Exact text of error - Steps Taken: What you've already tried - Browser Information: Browser type and version - Time of Issue: When the problem occurred - Impact Assessment: How it affects your work

Prevention Tips

Regular Maintenance

  1. Browser Maintenance
  2. Keep browser updated
  3. Clear cache regularly
  4. Manage extensions properly

  5. Use recommended browsers

  6. Data Management

  7. Save work frequently
  8. Validate data before submission
  9. Keep backups of important data

  10. Follow data entry best practices

  11. System Health

  12. Monitor system performance
  13. Report issues promptly
  14. Follow security guidelines
  15. Keep software updated

Training and Documentation

  1. Regular Training
  2. Attend system training sessions
  3. Review new feature documentation
  4. Share tips with team members

  5. Stay updated on system changes

  6. Documentation

  7. Keep personal notes on common tasks
  8. Document custom procedures
  9. Share solutions with team
  10. Contribute to knowledge base